Avaya xCaaS | Networking & Communication | Avaya Aura | Avaya PABX

Avaya xCaaS

Build Your Communications Service on Avaya Cloud Reference Architecture


• Offer a full suite of collaboration and/or contact center solutions in one platform. Designed for Avaya’s Service Provider and System
   Integrator partners, Avaya xCaaS lets you deliver all your cloud communication services from the same Avaya Aura® platform.
• Deliver services via a flexible and rapidly deployable cloud architecture. Integrate with other applications by using open standards,
  extensive APIs, and customization capabilities. Customize applications for BYOD and deliver standards-based endpoints, supporting
  a mobile and distributed workforce.
• Match expense with revenue and gain greater control over your cash flow and costs. Our utility pricing gives you a flexible pay-as-you-sell
  model, so you don’t pay for unused capacity. Provision systems to accommodate the dynamic needs of your customers without
  incurring significant upfront costs.
• Use multi-tenancy capabilities to optimize your infrastructure for your entire customer base. Avaya Control Manager centralizes and
  segments administration, which helps you keep costs low and simplify management processes.
• Get Avaya’s rich heritage equaled in the cloud. Our rock-solid reliability in voice communications expands to contact centers and
  unified communications through the cloud. Our geo-redundant solutions can support any size offering.




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Avaya CCaaS Features Provide Key Contact Center Capabilities to Your Customers

Avaya offers a wide array of features, functionality, and capabilities so you can build the offerings you need.
• Support multichannel interaction, so customers can use any communication channels they choose.
• Offer the right resources at the right time. Capture resource skill sets in the routing database, and then route
  contacts to the right resource by skill type, regardless of channel.
• Promote self-service and reduce expensive live call handling by creating sophisticated handling of automated
  interactions across multiple media.
• Record and analyze customer interactions to fully understand the customer experience. Call recording is useful
  for maintaining quality goals, and for proving regulatory compliance. Avaya Call Management System reports
  are provided through a friendly multi-tenant ANAV interface.
• Analyze virtually everything—from wait times to average answer speeds, to percent reduction over the past year
  in abandoned call times.
• Provide a simple, intuitive agent desktop with advanced contact handling features, on demand access to
  customer information, and immediate access to experts.


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Provide Key Unified Communications Capabilities to Your Customers

Avaya supports complete functionality for unified communications, so you can build the offerings you need.
• Comprehensive, SIP-based, secure end-user voice and video.
• Rich presence and IM capabilities across a wide range of business environments.
• Texts, emails, voicemails and instant messages in one user-friendly format.
• Multi-party ad hoc conferencing.
• Support for existing Avaya desk phones, conference phones, and a full range of soft clients. Plus, an attendant
  console to easily manage calls and workgroups.
• Reachability for BYOD users, and extension to cellular capabilities.




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