Avaya Enterprise Solutions | Avaya UCM & Communication | Avaya Aura | Avaya PABX

1. Single, Integrated Environment.

YOUR FOUNDATION FOR ENTERPRISE-WIDE COLLABORATION

Provide advanced unified communications and contact center solutions throughout your enterprise. Now you can integrate and deliver voice, video, data, and web communications applications and services to your team anywhere - whether they're in the office, or on the go.

With a platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.

And as needs change and your business grows, continue to expand your communications functionality in ways you never would have imagined.

Fast Facts: By definition, a platform brings together a hardware architecture, software framework, and application frameworks, allowing your software to run.
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2. Avaya Aura® Communications Manager

THE CORE OF YOUR UNIFIED COMMUNICATIONS AND COLLABORATION SOLUTION

Your move to unified communications and collaboration starts here. Your voice, video, messaging, and customer contact applications converge on a single network that spreads intelligent and flexible communications throughout your organization.

Everyone at headquarters, remote branch offices, and on the road will have the same enhanced communication capabilities - so they can easily and quickly take care of business.

Don't let your current network stop you from moving to unified communications and collaboration. With Avaya Aura® Communication Manager, adapt to SIP, H.323, digital, and analog. You can extend conferencing, mobility, video, and collaborative applications to all.
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3. Avaya Aura® Call Center Elite.

INTELLIGENT, PERSONALIZED CONTACT ROUTING MAKES THE PERFECT MATCH BETWEEN YOUR AGENTS AND CUSTOMERS

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.

Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer's needs. With a single pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time.
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4. Avaya Aura® Contact Center.

GO BEYOND PHONE CALLS - LET CUSTOMERS REACH YOU VIA TEXT, IM, EMAIL, OR CHAT.

Connect with your customers on their terms. Manage all of your contacts-for email, chat, SMS, IM, and social media-the same way you manage your inbound and outbound voice interactions.

Leverage this complete, multichannel contact center solution to match callers with the most appropriate resource every time they contact you. Give your agents the context, both real-time and historical, to deliver a differentiated customer experience. Reduce your expenses by using lower-cost channels. And consistently deliver a unified, efficient, and highly personalized experience that builds your brand and customer loyalty.
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5. Avaya Aura Conference Solutions.

INTEGRATED AUDIO, WEB, VIDEO CONFERENCING: EASY ON USERS, BUDGETS, AND IT

Put collaboration tools in all your users' hands, no matter which smart phones, desktops, or tablets they're using. Get audio, web, and even video conferencing, so you can call a meeting and everyone can connect.

Let your users focus on meeting purpose and content - instead of logistics. Calendar integration lets people easily schedule and join meetings. Participants know and control what's happening in the conference thanks to the easy-to-use Avaya interface.

Taking conferencing in-house saves service provider and network trunking fees. It can also significantly reduce your WAN usage and costs.
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6. Avaya Aura® Messaging Solutions.

GIVE USERS THE TELEPHONE INTERFACES THEY WANT, STORE THE MESSAGES WHERE YOU WANT

Avaya Aura® Messaging gives users access to email, voicemail, and fax from a single interface. This unified messaging solution is built for for stability and flexibility. We use an all-Linux platform with local survivability and geo-redundant capabilities to serve large distributed or centralized configurations, with the option to store messages in an Avaya and/or Microsoft Exchange message store.

Avaya provides migration services to move from Octel Aria 250/350 and Intuity Audix systems to Avaya Aura® Messaging. Traditional voicemail users can continue using their familiar Octel Aria and Intuity Audix experiences.

Avaya Aura® Messaging is the only unified messaging system integrated with the Avaya Aura® Platform.
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7. Communication Server 1000.

COMPLETE UNIFIED COMMUNICATIONS ON A RELIABLE PLATFORM

This workhorse of a platform maximizes network uptime so you can deliver exceptional communication services. Get the benefits of a converged network, advanced applications, and more than 750 call processing and telephony features. This integrated access element of the Avaya Aura Platform puts you on the path to unified communications.

All employees - whether they're working from home, on the road, in a branch office, or at headquarters - will have high-quality unified messaging and conferencing. And you can serve customers better with improved contact center communications and IVRs.
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8. Avaya Aura® Application Server 5300.

SUPPORTING PURE STANDARDS-BASED SIP ENVIRONMENTS

Deliver secure unified communications with media and signaling encryption for all your communications. This highly scalable, carrier grade, software-based solution operates on commercial off-the-shelf hardware. The server is software upgradeable to US government specifications for IPv6 and assured services and is Department-of-Defense-compliant for command and control.

Increase employee productivity with a complete communications suite that includes telephony, IM, presence, multimedia conferencing, and unified messaging. IP telephony enables users to make and receive calls from virtually anywhere and offers desktop video, picture caller ID, and real-time call screening. Reservation-less conference bridging lets you scale to thousands of users with a rich feature set including IM-based notification of who's participating. Users can see the best way to communicate with co-workers and control their own availability through secure instant messaging with rich dynamic presence.
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9. Avaya Session Border Controller for Enterprise.

ENHANCE PROTECTION OF YOUR NETWORK BORDERS AND REMOTE WORKERS

Beyond your enterprise data network firewall, a critical component in delivering SIP-based communications is the device that helps you secure your SIP and VoIP connectivity. Data network firewalls protect a variety of traffic types, however they are not application aware for SIP-based communications. The Avaya Session Border Controller for Enterprise provides a more secure interface for SIP trunking and remote worker connectivity. With enhanced SIP connectivity security you can improve trunk and client protection, while gaining VPN-less remote worker integration, and easy-to-provision enterprise access management.
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10. Avaya Aura® Workforce Optimization

TRANSFORM YOUR CUSTOMERS EXPERIENCE WHILE USING YOUR RESOURCES MORE EFFECTIVELY

Leverage intelligent insights to operate more efficiently while delivering your customers an exceptional service experience. Unite all your workforce optimization requirements under one, integrated platform. Then, capture, share, and act on information from across your enterprise - especially your contact center and back-office - and use the data to make informed decisions faster.

Processes that are cumbersome and cause dissatisfaction can be readily identified, modified, and addressed. Agents who are not getting the proper training or assisting customers appropriately can be identified and coached. Customer problems and issues can be quickly identified and resolved. All of which enables you to achieve your corporate objectives and deliver a superior customer experience.
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